Refund and Cancellation Policy

UltimateTV keeps your subscription status, payments, and invoices in order, and records payment and refund outcomes before your access changes.

Cancellations

Customers can request non-renewal from the customer portal. Unless an operator changes the account sooner for abuse, chargeback, fraud, or compliance reasons, access remains available until the current paid period ends.

Past due and expiry

If a renewal payment is missing, failed, underpaid, expired, or not confirmed, a subscription may enter a past-due grace period and then expire. Access may be reduced or disabled after the grace period ends.

30-day money-back guarantee on your first annual plan

If your first annual payment with us is not what you hoped for, tell us within 30 days of that payment and we refund it in full. You do not have to give a reason, and we do not weigh it against how much you watched. Email support@ultimatetv.pro or open a request from your account, and the refund is returned through PayPal to the method you paid with.

The guarantee covers a customer's first annual purchase. Renewals and monthly plans are not covered by it and fall under the review process below — which does not mean a refund is refused, only that it is considered rather than automatic.

Refund requests

Outside the guarantee above, refunds are not automatic. Operators review payment history, provider records, usage, support context, fraud signals, and content/service availability before approving or rejecting a refund request. Crypto or wallet refunds require manual operator action outside the application.

Chargebacks and disputes

Chargebacks, payment disputes, suspected fraud, or provider reversal events can place invoices and payments into manual review. Access may be suspended while operators reconcile provider records and account status.

Provider limitations

Payment providers, networks, card processors, wallets, and banks may impose fees, timing, confirmation, identity, refund, or dispute limitations. UltimateTV records the operational decision but does not guarantee provider acceptance of every refund path.