Who you are buying from

What we run

We run our own streaming infrastructure — our own machines, with our own TLS certificates, not a reseller panel. Right now every account streams from a single location, because concentrating capacity in one place lets us serve more simultaneous streams than spreading the same capacity thinly across several. As we grow we will add locations closer to you.

How payment works

We take payment through PayPal, in US dollars, with PayPal or any major card. No account exists until a payment succeeds, so you are never left with a half-created login.

Annual plans are billed for ten months and give you twelve months of access. Monthly plans bill one month at a time. Both give you exactly the same service.

Cancelling and refunds

You can stop your subscription renewing at any time from your account, and your access runs to the end of the period you have already paid for.

First annual purchase comes with a 30-day money-back guarantee — if it is not for you, tell us within 30 days and we refund it, no questions asked. Beyond that window, and for renewals and monthly plans, a person reviews each refund request. The refund policy sets out exactly how.

Support

Email support@ultimatetv.pro and we answer within 24 hours. Customers can also open a ticket from inside their account, which keeps the whole conversation in one thread.

What we do not do

We do not publish uptime figures we cannot independently evidence, and we do not run review-site campaigns. If you want to know whether the service suits you, the honest answer is to try it — which is what the money-back guarantee is for.